Our Services

Customer Relationship Management - CRM

Customer relationship management (CRM) is a widely-implemented strategy for managing a companys interactions with customers, clients and sales prospects. CRM is a web-based application designed to help sales, marketing and customer service departments exceed their expectations in an easy-to-use, productivity driven, customizable environment.

The overall goals here is to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.

CRM is now increasingly gaining a permanent spot in any company’s business strategy as it:

• reduces the overall marketing and customer service costs
• increases the efficiency of a sales professional thus increasing the number of clients he can handle
• provides a better customer attention
• increases the odds of getting a new customer
• improves planning and simplifies work process

FEATURES of CRM

• Lead/Oppurtunity Management
• Client details storage
• Lead /Opportunity Escalation
• Meeting Scheduling with automated reminder
• Lead Sharing
• Account/Activity Management
• Analytics